Share your experiences
We are committed to ensuring that NHS services are as good as they can be. We welcome your comments, concerns, compliments or complaints about any of the services we purchase on your behalf. Please tell us how we can do things better, or that we’re doing something well.
How to gives us a compliment or make a comment or complaint
Should you wish to make a comment or complaint about a service that we commission, please contact the Patient Experience Service (PES) using the below details:
Telephone: 02380 296066
Write to us at:
Patient Experience Service
NHS Southampton City CCG
The PES team will acknowledge your enquiry within three working days of receipt and discuss a timescale for a formal written response.
Primary Care complaints, and complaints about services not commissioned by the CCG
Although we are responsible for the majority of health services in the city of Southampton, comments or complaints about any of the following should be sent directly to the service provider or to NHS England:
In the case of specialist services which are provided for rarer conditions and in fewer locations, NHS England can be contacted via the below details:
Telephone: 0300 311 2233
PO Box 16738
If you are unsure where to direct your complaint, please contact our PES in the first instance and the team will be able to advise you further.
Independent Complaints Advocacy Service
If you would like support or assistance, SEAP's independent complaints advocacy service offers advice and support to people wishing to make a formal complaint. SEAP is independent of the NHS and is free. You can find out more on the SEAP website at www.seap.org.uk/services/nhs-complaints-advocacy.