Phone first, call 111

An image of the 111 team - a doctor, nurse, dentist and call handler If you need medical help or advice and aren’t sure where to go, call 111 first.

NHS 111 is a fast and easy way to get the right medical help, whatever the time. The service is available 24 hours a day, 365 days a year and phoning 111 is free from landlines and mobile phones.

The NHS 111 service is staffed by a team of fully trained advisers, supported by a range of experienced clinicians including GPs, nurses, mental health specialists and paramedics.

The team will find the right local health service for you by asking questions to assess your symptoms. They will then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

Call 111 if you:

  • need medical help fast, but it’s not life-threatening
  • don’t know who to call for medical help or don’t have a GP to call
  • need health information or reassurance about what to do next.

NHS 111 will book you an appointment or transfer you directly to the people you need to speak to (if needed), and if the NHS 111 advisers think you need an ambulance, they’ll arrange for one to be sent to you.

If you have difficulties communicating you can use the service through a textphone by calling 18001 111. There is also a confidential interpreter service, available in many languages. Just mention the language you require when the NHS 111 operator answers your call.

Find out more about the 111 team at

Did you know?

The NHS 111 service now has a team of mental health nurses who can let you know about the right local support for you. You can also call 111 if you need urgent dental advice out of hours or are not registered with a dentist.